Your information, handled with care.

Who we are

The AI-Team, LLC (“The AI-Team,” “we,” “us,” “our”) is a Florida-based consulting company that builds and manages AI phone, chat, marketing and workflow automation systems for businesses nationwide. This policy explains how we collect, use and protect personal information when you visit theai-team.ai, contact us, request a briefing, or talk with our AI assistant.

Information we collect

Information you give us. When you request a briefing or contact us, we collect what you provide, such as:

• Your name, company name, email address and phone number
• Your industry and anything you tell us about your business
• Whether you agreed to receive appointment and customer care texts or marketing texts, and when you agreed

Calls, texts and chats. If you call, text or chat with us, including with our AI assistant, we collect your phone number, the content of the conversation and related details such as date, time and length. Calls may be recorded and transcribed. We tell you at the start of a call when it is being recorded.

Information collected automatically. Like most websites, our hosting and security providers automatically log technical details such as your IP address, browser type, device type, pages visited and the date and time of your visit. They use this to operate, secure and protect the site.

Analytics and visitor identification. Our site uses analytics and visitor-identification technology, described below, that records how you use the site and may help us learn who is visiting. This can include your IP address, device and browser details, pages viewed, links clicked, the site that referred you, campaign and ad-click tags, and a unique ID stored in your browser. Our providers may combine this with information from third-party data sources, such as your name, email address, phone number, job title, employer, business address or social profile.

Cookies, analytics and visitor identification

We use cookies, local storage, pixels and similar technologies for these purposes:

• Site features. A small cookie remembers that you’ve seen our animated intro. Our chat assistant, Ace, saves a session ID in your browser so a conversation can continue as you move between pages. Our security provider may set cookies that help block bots and attacks.
• Analytics. We measure visits, page views, clicks, referring sites and campaign results so we can understand how the site is used and improve it. We use Google Tag Manager to load these tools, including Google Analytics. Google collects information about your visit as described in How Google uses information from sites that use its services.
• Visitor identification. We use a visitor-identification service supplied through our CRM and marketing platform. It saves a unique visitor ID in your browser and may load a script from a third-party identity provider. That provider may match your browser, device or IP address against its own data and data from other sources to identify you or your business. It may then send us details such as your name, email address, company and job title. We use this to follow up on interest in our services, to keep track of returning visitors and to understand who our site reaches.
• Advertising and measurement. We may use advertising and measurement tags, for example from Meta or Google, to measure our ads and reach people who visited our site. If we do, those companies may collect information about your activity on our site and other sites.

Maps. The map on our Contact page loads from OpenStreetMap, which receives your IP address when the map displays.

Your choices. You can turn off visitor identification and analytics at any time using the Your Privacy Choices link at the bottom of every page. That turns off Google Tag Manager and Google Analytics on our site too. We also treat a Global Privacy Control (GPC) signal from your browser as a request to opt out. You can also block or delete cookies and site data in your browser settings, and the site will still work. If you clear your browser data, your choice may be cleared too, so you may need to make it again.

How we use your information

• To respond to your request and schedule your briefing
• To provide, set up and support the services you buy from us
• To send you information you asked for, appointment reminders and service updates
• To send marketing messages if you agreed to receive them (you can opt out at any time)
• To improve our website, services and AI assistant
• To understand who visits our site, measure our marketing and follow up with businesses that show interest in our services
• To protect our site, our clients and ourselves from fraud, spam and abuse
• To meet legal, tax and accounting obligations

Text messages

Our forms offer two separate, optional checkboxes. If you check the first, we’ll text you appointment confirmations, reminders and customer care replies about your request. If you also check the second, we’ll send occasional marketing texts, such as offers and updates (up to 4 per month). Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Agreeing to receive texts is never a condition of purchase. Full program details are in our Terms & Conditions.

We don’t sell, rent or share your mobile phone number or text messaging consent with third parties or affiliates for their marketing or promotional purposes. We share it only with the service providers that deliver our messages for us.

How we share information

We don’t sell your personal information for money. We share it only in these cases:

• Service providers that help us run our business, such as website hosting and security, email, scheduling, phone and text messaging, CRM, AI and automation platforms, and payment processing. They may use your information only to perform services for us.
• Analytics, visitor-identification and advertising partners described in the Cookies, analytics and visitor identification section above. Under some state privacy laws, letting these partners collect information on our site may count as “selling” or “sharing” personal information, or as “targeted advertising.” You can opt out as described in the Your choices and rights section below.
• Professional advisors, such as our accountants and attorneys, when needed
• Legal reasons, when required by law, a court order or to protect rights, property or safety
• Business transfers, if we’re involved in a merger, acquisition or sale of assets. Your information would remain subject to this policy.
• With your permission, for any other purpose you approve

Information we handle for our clients

When we build and run systems for client businesses, those systems may handle information about the client’s own customers, such as callers, prospective customers and appointment contacts. We process that information on our client’s behalf and under their instructions. Each client is responsible for its own privacy practices toward its customers. If you’re a customer of one of our clients, please contact that business directly with privacy questions. We’ll help them respond.

How long we keep information

We keep personal information only as long as we need it for the purposes described here. That includes serving you, keeping business records, resolving disputes and meeting legal requirements. After that, we delete it or remove anything that identifies you.

How we protect information

We use reasonable administrative, technical and physical safeguards, including encrypted connections (HTTPS), access controls and reputable service providers. No method of transmission or storage is completely secure, so we can’t guarantee absolute security.

Your choices and rights

• Opt out of visitor identification, analytics and targeted advertising (also called “Do Not Sell or Share My Personal Information”) by clicking Your Privacy Choices at the bottom of any page, by turning on Global Privacy Control in your browser, or by emailing us
• Opt out of texts by replying STOP
• Unsubscribe from marketing emails using the link in any marketing email
• Ask us to access, correct or delete the personal information we hold about you

To make a request, email us at info@theai-team.ai. We may need to verify your identity first. Depending on where you live, you may have additional rights under your state’s privacy law. We’ll honor those rights where they apply, and we won’t treat you differently for using them.

Children’s privacy

Our website and services are meant for businesses and adults. We don’t knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we’ll delete it.

Links to other sites

Our site may link to other websites or services we don’t control. Their own privacy policies apply, and we aren’t responsible for their practices.

Changes to this policy

We may update this policy from time to time. When we do, we’ll change the effective date at the top of this page. If the changes are significant, we’ll take reasonable steps to let you know.

Contact us

Questions about this policy or your information? Email info@theai-team.ai or call 1-855-9AI-TEAM (1-855-924-8326).

The AI-Team, LLC
1881 NE 26th Street, Suite 212, #65
Wilton Manors, FL 33305
United States